Frequently asked questions
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 3-8 business days
- Estimated delivery time: 4-11 business days
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 7 days of receiving your order. For more information, see our Return&Refund Policy.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. However, we reserve the right to refuse cancellation if your order is already being processed. To cancel your order, please contact our support team.
What is your return policy?
We have a simple and hassle-free 30-day return process. For complete details, please visit our return page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please go to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the contact page or by emailing us at support@viennanewyork.com.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
You can track your order through the tracking page on our website.