FAQ
Welcome to the Vienna New York Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 3-8 business days
- Estimated delivery time: 4-11 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.
Question #3: Where is Vienna New York located?
Vienna New York is a US-inspired fashion store brand. We proudly offer a curated selection of high-quality products, with shipping available exclusively within the US. The company behind the brand is a Belgian company. We only sell online to provide best prices and stock management.
Question #4: What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 7 days of receiving your order. For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. However, we reserve the right to refuse cancellation if your order is already being processed. To cancel your order, please contact our support team.
Question #6: What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
You can reach our customer support team through the contact page or by emailing us at support@viennanewyork.com.
Question #10: Do you ship internationally?
No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
You can track your order through the tracking page on our website.
Contact
Trade Name: Vienna New York
Company Name: Consultrixx BV
Business Address: Lostraat 40, 2220 Heist-op-den-Berg, Belgium
Company Number: 0783612025
VAT Number: BE0783.612.025
Email: support@viennanewyork.com
Phone: +1 (747) 774-7531
Customer Service Hours: Monday To Friday, 09:00 AM - 05:00 PM (EST)